Important Cruise & Travel Information
New Meeting Point in Siem Reap [Lower Mekong cruises]
Starting from 15 August 2026, the embarkation meeting point for Heritage Line cruises departing from Siem Reap will change to Park Hyatt Siem Reap. For meeting times, transfer arrangements, and other important embarkation information, please refer to our Embarkation Guide.
Optional cycling excursions are now also available aboard Heritage Line ‘Jayavarman’
Already available for lower Mekong sailings aboard Heritage Line The Jahan, optional cycling excursions are now also available when cruising aboard Heritage Line ‘Jayavarman’. Updated pricing and further information are available in the Cycling Excursions Leaflet and the Cruise Add-ons Catalogue.
New Cruise Add-Ons now available
A Heritage Line journey is already a complete travel experience, including full board and curated onshore excursions. Yet guests can now personalize their voyage even further with new Cruise Enhancements. Discover a curated selection of additional experiences and services, available onboard and onshore and designed to enrich each journey.
These add-on products can be enjoyed during the cruise, as a replacement for included cruise experiences, or as pre- /post- cruise experiences.
Explore the full collection in our ‘Add-ons Catalogue‘
New Arrival Policy for Vietnam – Passenger Entry Declaration
Starting from 15 April 2026, passengers arriving in Vietnam must provide a personal declaration prior to arrival through the official portal of the Immigration Department. This procedure starts with a pilot project at Ho Chi Minh Airport first and will be further expanded to other international airports in Vietnam. We recommend following the process of the online registration: https://prearrival.immigration.gov.vn/. Read more details here.
VISA
Please find essential VISA information below. For more details, please visit the visa section in our Frequently Asked Questions (FAQ).
Vietnam: Travelers can obtain a Vietnam Visa at the Vietnamese embassy in their home country or apply for a 30-day Vietnam E-visa online (if applicable for your nationality). Both visas are valid for river border crossing into Vietnam (to state a specific river port or river border location/name is not needed). For selected nationalities, there may be a special visa waiver program in place.
Cambodia: E-visas are not acceptable for the waterway border crossing from Vietnam to Cambodia. However, Heritage Line can arrange a Cambodian Visa-on-Arrival onboard for passenger nationalities who are entitled to a visa on arrival when cruising from Vietnam to Cambodia (single entry, 1 month, fee applies).
Laos: Travelers from most countries can apply online for a Laos eVisa (laoevisa.gov.la), which is valid for border crossings between Thailand and Laos on land and river. Please obtain your visa prior to your cruise departure, Heritage Line does not accept Visa-On-Arrival.
Myanmar Cruises
Until further notice, cruises in Myanmar are suspended.
